| What is the biggest difference between Chem-Dry and a steam cleaner?
The biggest difference is that Chem-Dry does not use as much water
as a steam cleaner. The main reason for this is that Chem-Dry’s
cleaning solution is hot, carbonated mineral water, not soap based,
so it does not take as much water to extract it out of the carpet.
| How soon can I be back on my carpets after Chem-Dry has cleaned
Within 1-2 hours. Since Chem-Dry does not use as much water, your
carpets dry faster and have less chance of molds developing in
| What are the
services provided by Chem-Dry?
Besides carpet cleaning, Chem-Dry offers a wide range of cleaning
services, including area rugs and upholstery cleaning. We have
specialty products for tough problems too, such as pet urine and
odor, and red stain removal. We also have a water damage specialist
on call 24 hours.
| How can I determine what method of cleaning will work best for my
The cushions on the upholstery will usually have a tag that says "S"
or "W". The "S" means solvent or dry-cleanable, and the "W" means
water-based cleanable. Sometimes the tag might say "S/W" so that
either method of cleaning will be acceptable. It is important to go
by the method of cleaning recommended by the manufacturer for
optimal cleaning results. If there is no tag, our technicians are
trained to know how to test the upholstery for which type of
cleaning method will work best.
| Do I have to be home the whole time while my carpets/upholstery are
No. Ideally, if a person can be there just to let our technician in
and get started, then go about their errands, etc. A key can also be
left under the mat, and the job pre-paid with any major credit card.
the products used by Chem-Dry safe and non-toxic?
Yes. They are generally recognized as safe and non-toxic. Since
young children and pets are on the carpets most often, it is safe
| What kind of prep work do I need to do before the technician
Just move any breakables, or small stuff out of the way. We will
move what one technician can safely move (such as couches,
loveseats, coffee tables). We will not move any computers,
televisions, stereos, electronics, china cabinets, pianos, and in
bedrooms we only clean the traffic areas.
| What methods of
payment are acceptable?
Chem-Dry accepts all major credit cards, checks, and cash. If paying
with cash, please have the exact amount.
| How long does
it take to get an appointment?
Not long at all, usually within a couple days. If you are looking
for a morning appointment, it is best to schedule a week in advance,
since these time slots fill the fastest.
| What is the
procedure used by Chem-Dry?
After measuring all the areas to be cleaned, we vacuum and do spot
treatment first, then the carpet cleaning. The hot, carbonated
mineral water is sprayed on the carpet and allowed to set for a few
minutes, and then we extract it out using our buffer and pads.